FAQs

How long will my order take to make?

I aim to make the items it 1-5 days.  Custom orders may take longer than this time scale.  This does not include shipping time.

I need my order in a rush, can I get express delivery? 

I can post your order with express delivery and once your item is dispatched you will receive your order next day.  The production time would still be 1-5 days, this would just make the postal quicker.  Please tick express delivery at check out.

How is my order shipped?

I send my items out by Royal mail 1st class post.

How much does it cost to ship my order?

I ship my orders with free postage to the uk.

My item has not arrived, what do I do?

Sometimes orders can be lost or delayed in the post. Please feel free to contact me via the contact us page so I can see if I can help.

My order is damaged or incorrect when it arrives what do I do?

Please contact me via the contact us page and I will rectify the issue for you.

My order does not fit, can I return it?

Please contact us so we can discuss whether you want to exchange or refund.  Please note we do not exchange or refund personalised items.

I would like change the colours of the design is this possible

Please feel free to message me via the contact us page and I will do my best to meet your needs.

I have changed my mind about my order, can I return it?

Please contact me via the contact us page to request a refund.  We accept returns up to 30 days after ordering.  Please note we do not accept returns or exchanges on personalised items.

I have an idea for a design can you do this?

If you can not find a design that meets your needs or would like to change one of the designs slightly, please use the contact us page with your request before purchase.  I will then try my best to come up with a design that meets your needs.